Traxstech service

[Csklaus44]

I have a pair of Traxstech triple trees I’ve owned about 5 years. The base where they lift and swivel are getting loose. No obvious way to tighten them. I’m assuming on purpose. Anyone have suggestions?  Anyone dealt with this?

[mr 580]

Probably an email with a description of issue along with pics to Traxstech likely best way to contact right now.  Might get a response from someone working from home-Michigan has some strict policies likely shutting them down.

[Csklaus44]

Yeah I’m sure they are shut down. Possibly the owner working alone. 

[Queechylakepro]

This type of rod holder? 

[Csklaus44]

No they look like this. The tree lifts up from the base and swivels. It’s loose now. 

[Queechylakepro]

Not sure? Did you slide tree out of track and look at bottom of tree base to see if theres fasteners to tighten or access the lift and twist portion?

[spoonfed-1]

Ask Traxstech and if you can't wait for a response see if you can pop the plastic cap off the top of the main beam if nothing on the bottom. Carefully.

 

Edited April 14, 2020 by spoonfed-1

[SharkHunter]

For what it’s worth I just had a pair of the rod holders serviced 1st part of the year, pre COVID-19  quarantine. They were 4 years old an he warranted them. However it took forever to get them back an he said turn around time wld be one week. Also sent emails asking what was going on to no replies till he shipped them.  When I did get the 1st box it was full of someone else’s rod holders to which I had to put a label on an leave for ups to come an get.  I did finally get my rod holders back, however their were a lot more details to the story an effort put forth on my part.  
I like the products and their looks just very skeptical on any type of service they have to offer.  
Best of luck

 

[Csklaus44]

There service is and always has been SLOW. But they warranty them for ever. Definitely sucks. 

[wrinklestar]

If it is loose then there is likely a bolt in the bottom

Edited April 15, 2020 by wrinklestar

[Iceman]

klaus;

 

I have the same set of rod holders, & mine have loosened up a little more each year.  There are a set of holes on the bottom of the post, where a spanner wrench could be used to tighten them up (1/4" pins on a center distance of 2" or so). Will be looking into getting a spanner to try to tighten them up in the near future.

 

good luck

 

John

[Csklaus44]

Thanks John. 

[Queechylakepro]

were you able to snug them up?

[Csklaus44]

I haven’t tried. Don’t have a spanner wrench