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Cannon Customer Service??


ErieBuck

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53 minutes ago, ErieBuck said:

Appreciate your efforts Yankee -- you're a good man.  I will be sure to pay closer attention to the how the line is winding.  Crazy there isn't some sort of level-wind guide on these... hopefully they will incorporate into future designs.  What made you switch to braid?  Any problems with fleas?

 

Yup, fleas can be a problem, but it's manageable. Thinner diameter allows my presentations to be more efficient with less blowback. Also, it eliminates cable hummm.

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I found info on LOU I think from SK8man that linked to a 200 # stainless cable that got good reviews etc.  it was an on line buy during the peak of Covid, and it came in just a couple of days. I fished with it a couple of times and it worked fine. Also both cable breaks I had were in the cable not at the termination, the last one was 36 feet from the ball, I checked it.

i would buy Cannons, but I do agree that it seems smart business for a few extra bucks to install high end cable from  a reliable supplier.

i hand direct the cable on the spool on the way up unless auto up because of fish on and also us my hand to act as a snubber on the bounce.

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I will admit, I had to order some parts I would deem "wear parts" from Cannon this week. I found their customer service great, and very knowledge. Unfortunately, I feel like sometimes you get the bad apple when you call into customer service. 

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  • 9 months later...

I JUST GOT 2 DOWNRIGGERS NEW MAG TS LOWERED THE BALL SETUP GOT A FISH BROUGHT UP THE BALL,LOWERED THE BALL AND THE CABLE SNAPED AT 55 FEET DOWN SO IT WAS DOWN ONCE, UP ONCE, DOWN ONCE, AND LOST 155 DOLLARS OF FISHING STUFF THIS IS BULL THREE TIMES.

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Sorry man, that sucks!  At least you didn't have a probe on.  I now use snubbers and switched to this 1mm, 49 strand wire and haven't had a problem since:  https://www.ebay.com/itm/323970070042?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2060353.m2749.l2649.   216lb test (vs. cannon 150lb), doesn't kink, and still fits through the Cannon terminators, not perfectly but it goes through.  Awesome cable.  This was the only stuff I could find at the time that was stronger and close in diameter to the cannon wire.  Takes about 2-3 weeks to arrive from Australia.  

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I had the same thing happen and lost the probe!

The Cannon customer service rep was very nice and responsive however would only send new Cannon cable at No Charge.

She was polite and explained it happens often, “we get bad cable from our manufactures”!

When it happened the second time I changed my cable on both downriggers.

 

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Pappy it happens often screw the very nice may be it is is time to make them stand up for there product and pay us for all we lost along with lost fishing days and all cost that we have got due to there bad product or there manufactures, China

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I had the handle grip come off in my hand on both of my manual downriggers. The first time I just ordered the replacement. The second time I called customer service and complained. I had to argue with the representative to have them send me a replacement and they told me it would be 2 weeks for it to arrive. I had to cover the expense to have it shipped out quickly so I could use it on an upcoming trip.

I was not pleased. I am likely going to purchase electric riggers over the winter and they will probably not be Cannons based on my experience.

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