Speak to a supervisor, no luck, then higher manager, eventually write to the VP of the company. tell them you do not want to bad mouth them and believe they are still a good company based on what you have heard on line.
it always works for me, even if it takes more written work on my part, since successful managers always have the authority to solve issues or do something right, or they would not be manager. Time had change, US companies have woken up, and services have been improving in many industries just to stay competitive. Companies are paying big bucks to get feedback so they can improve in a competitive industry. Top managers would love to solve your issues to ensure their employees understand customer service.
On contrary to what was just posted..... i also read cases regarding people bad mouthing a company on Kijiji or craiglist due to bad services, got sued by the company , and the person lost the case regardless of who was right or wrong. At times , I wanted to get even with whoever ripped me off, but reading cases where bad mouthing a company is a no!no! rule today. I have decided to get issues solve by the right person within the corporation instead.
Here is an example oh what had happened to my damaged vehicle: vehicle worth $700 on today's market, to fix damage would cost them $2000, Insurance wants to pay me $1200, I insisted that my car was in excellent shape and need to be repaired, my excuses include I was not able to find any decent used vehicle of comparable quality even if I were to spend $3000, I tracked down Consumer relation manager at the head office , He immediately called the adjuster, and the adjuster sent me a $2000 check by mail , and for my vehicle to be repaired at any auto body shop of my choice. I responded and wrote a thank you letter to the Consumer relation manager back. Had the car fixed for $1600. My existing car insurance premium never went up as well in the last two years.