In my younger days (30 years ago) I worked at several small marinas, & west marine when they first opened, so I ended up with numerous interactions with them. I can’t say any were great, most were bad, refusing or giving me crap about paying to launch a boat to demo, etc. I bought a used boat from them years back, it was a x act Lu what I was looking for, but like you said they definitely didn’t go above & beyond for the sale didn’t clean/wax boat, barely fixed the small issues I found.