hookedupf7

They seem to be on a down cycle this year in the Adk’‘s. As are the snowshoes.

Musky what would they have to do with problems from manufacturers? Just curious

Communication has been terrible. That’s what they did was diverted a truck. I just can’t believe that manufacturers can get away with this kind of service. I have a buddy that works in a marina. He has been telling me what he has to deal along this same line. I actually feel bad for the dealers.They deal with it everyday

Well we have some progress finally. After sending multiple emails to the company they mysteriously came up with a truck. It picked it this am to head back to factory. At least that is a step forward

The email I got back today was from smokercraft. I gotta believe that is the parent company. They said that basically that they wont pick it up until there is a truck in the area. Which basically that’s means when they deliver new boats to dealers I am surmising. They said that they are at the mercy of trucking company. I am going to copy email tonight and post it if i can

Fat trout I have been doing that. It doesn’t seem to be working. I let them know this in an email that I was heading to web sites. Curious about going to better business bureau. Does anybody have any experience how to do this?

Well I decided to give Starcraft another call on my boat yesterday to see if they picked it up from dealer. The answer was no and they don’t plan on picking it up until they bring another truck up to drop dealers order from the factory. This is after rep told me that they would pick it up New Years week and have it back by first week in February. Mind you that it has been sitting at dealer since last week of September. When I asked rep what happened to picking it up New Years week he told me he never said that. I informed him that I was going to talk to a lawyer. I phoned lawyer today and he explained to me that because warranty is probably in Indiana where factory that I would have to travel out there to take care of it in court. He kind of made it sound like I was at the mercy of Starcraft.All I want is my boat to be fixed by th first of April to get out spring brown fishing. Man what a nightmare.

I have been dealing with dealer. I thought he was giving me a line of bs so I went over his head. After talking to factory rep. I don’t think the dealer is bsing me.I got ahold of regional rep. He couldn’t answer my questions so he sent me to service supervisor at factory. My boat is brand new in April. It’s not like it is a couple years old...

Man I’m still fighting with them. They said they are going to fix it. They where supposed to pick it up New Years week. I haven’t got a phone call yet that they picked it up to take it to Indiana. I am going to call dealer and see if they . Mind you that I dropped this boat off the last week of September!!!

As stated in earlier post trying to get major warranty work done on my starweld. Just wanted to give you guys an update. Boat is still not fixed. Live well is fixed but inside gunnel lids are not. . Thanksgiving I got a call from the dealer they have to send it to Illinois. A week ago I called dealer back and said they were going to get boat ready to ship. Instantly I fire an email to starweld. Next day reg. Rep calls me .After reaming this guy for for 25 minutes I get reassured boat will be shipped New Years week. Called a number to factory warranty rep today and he acts like he doesn’t know nothing about it. But states they will get rite one it. Been since June trying to get this stuff fixed. Maybe I finally got through to them. Or could be more smoke and mirrors. Next call may be from a lawyer!!!

Ttt

Wells ny. 518 area code. I will ship if interested