He called back just after lunch. He said they leave customer service to the dealers. I told him they are loosing sales because of that policy, people are complaining about it, a lot of us do our own work and could use better information than the generic owners manual. He said he was unaware of this and will pass on to his manager. I doubt they will change anything. So I;m not holding my breath.
Oh and the dealer I bought from dropped them and are selling something else, less than 1 year from my purchase. When I talked with them they referred me to another dealer a few hrs; from me. Won't buy from them again.