I have 4 Scotty riggers on my boat that are approx. 12 yes. old. A couple weeks ago, one of the counters failed. I called Scotty in Canada. They asked if they were registered, and they are. Told the guy that a counter failed. He said “Well 12 yrs. pretty good for a counter. I’ll get one out to you right away but it’ll take a couple weeks because you’re down in the "States”. Yesterday I got a package with 2 counter assemblies. Can’t beat that!