Well, after a little over 4 months of waiting for my track base issues to be resolved without any follow up from Traxstech, I’ve sent them back. Haven’t been able to verify how they are going to refund my money since that’s a different department from who answers the phone.
Ended up purchasing the right Traxstech bases on eBay since the main Traxstech company apparently is still on backorder.
Absolute worst customer service I’ve ever experienced. I do have to say, the lady who answers the phone is extremely nice and seems like she really does want to help.